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The claimant’s role in the process

The claimant will make all decisions about which options to take during the process. They will also need to decide which parties to make the WHRS claim against and why.

We can inform the claimant about their options and the process. However, they may wish to consider other people who can help them. This could be a family member, friend, building expert or a lawyer to support the claimant and help them understand their case.

The aim of the process is to get the house or complex repaired as soon as possible. It is not fair to the claimant or the other parties involved for the process to be unnecessarily drawn out.